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Shipping

Standard Shipping
All in-stock items will ship within 1-2 business days and will arrive within 3-5 business days from the ship date. In the event of a delay, we will notify you by email. Items sent directly from our supplier may take longer, and items ordered together may not arrive in the same box. Shipping times are subject to availability of product.

If a product you have ordered is out of stock or on back order, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item, or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case, you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact Spoiled Rotten.

If you require either 2-Day Shipping, Overnight or Saturday delivery for your order, please contact us directly at 865-691-9999 or by email at orders@shopatspoiledrotten.com. We can verify if the item or items are available for overnight or Saturday delivery, as well as quote shipping charges the apply for the order.

Free Shipping
If your order totals $75 or more, we will ship it Standard (above). This excludes all sale and regular-priced shoes. $5 per pair is added to your shipping total, whether flat rate or free standard. The total cost of the shoes in your cart counts toward your total.

 

Returns and Exchanges

Final Sale on Jewelry, Custom Monogrammed Items and Sale Items

To exchange or return an item purchased in the last 14 days, please send back to Spoiled Rotten with Attn:  Returns on the label.  It must be received on or before the 14 day or the item will not be accepted.  Items must have ALL tags attached and unwashed, unworn and not damaged in any way.  The item must be free of all make-up, perfume, laundry detergent, deodorant stains and smoke.  We reserve the right to deny any return or exchange at our discrepancy.

All Costume Jewelry, Swimsuits, Custom Monogrammed Items and Sale Merchandise is FINAL sales.  We reserve the right to deny any return or exchange at our discrepancy.

Phone: 865-691-9999
Email: orders@shopatspoiledrotten.com

Holiday Returns
We realize that returns and exchanges may need more time during the holidays, so for in-stock items purchased from November 1st through December 25th, we have extended our return and exchange date to January 15th of the New Year.  However, at that time, the return or exchange will be at current selling price.

 

Privacy and Security

At Spoiled Rotten, we are committed to protecting your privacy and promise to protect your personal information. We do not request any personal information from you when you browse our web site, only when you place an order. We use this information to process and ship orders and contact you if necessary. While you may choose to sign up for our mailing list, we assure you that we will never share or sell your information with any third parties.

Security Policy
We have taken every measure to ensure that you have a secure online shopping experience. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe internet transmission of your personal information. Once you enter the checkout process, you enter a secure connection to our server. To confirm security, you will see an unbroken key or a closed lock (depending upon your browser) at the bottom part of your browser window. You can also ensure security by checking the URL line of your browser. When you enter the secure area of our site, the first characters of the site address will change from “http” to “https.” If for some reason you do not see these cues please contact us directly to place your order.

Cookies and JavaScript
“Cookies” are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. These cookies flag information about your activity on our Web site which helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers, or other highly confidential information. Our web site also requires that you enable JavaScript on your browser. This is used to provide a more interactive shopping experience, and enabling this coding language on your browser will not affect performance. JavaScript will not collect or store any of your personal information.

Personal information collected
When you make a purchase from Spoiled Rotten, we will request only the personal information that is required to complete your transaction, including your name, address, telephone number, e-mail address, and credit card number. Additionally, we keep records of your specific product purchases and transactions made with Spoiled Rotten. This information is used to process your purchase transactions. It’s also used to email you occasional marketing and promotional materials. You may choose to opt out of email notifications at any time. We never share, or sell, any of our customers’ information.

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